Job Centre

We are currently at an exciting stage of growth and development, and as such are looking for a high performing and talented Facilities and Contracts Management Officer to join our Epsom based team. You will be joining an organisation where everyone is genuinely passionate about people and communities. We offer discounted health insurance, a host of benefits from a variety of retailers, and are committed to your ongoing professional development through our award-winning training platform.

About the role

Primarily responsible for the provision of high-level support and administration of our property, fleet, and other assets, this varied role will see you taking ownership of the operational expense budgets, contract engagement, and dealing with the unexpected across our 25 sites throughout the Upper North Island. Essential to this role is a solid background in the management of assets and facilities, to include a sound working knowledge of commercial property operations, and extensive fleet contract management experience.

This role will see you both leading and working on a range of projects, therefore you will bring a strategic hat to your bag of tricks, and a proven ability to see a project through from draft to execution. With significant experience managing complex operational matters concurrently within tight deadlines, you thrive under pressure, have meticulous attention to detail, are highly organised with exceptional time management and organisational skills. You will work with and alongside key internal and external stakeholders at all levels, therefore superlative verbal and written communication skills is a prerequisite as is being extremely customer focused.

A bit more about you:

• Relevant experience in a similar role to include negotiation and procurement
• Hands on experience setting annual CAPEX / OPEX cost budgets and managing costs related to buildings and assets
• Health and Safety management experience (contractor induction knowledge preferred)
• Commercial acumen and knowledge of the contractual arrangements for Vehicle Lease Agreements
• Project Management of building HVAC, Energy providers, Utilities, Cleaners, Pest control, Security
• Management of new fit-out projects
• Computer savvy with strong skills in the MS Office Suite

Working for an organisation knowing that what we do each day has a positive impact on people’s lives is extremely rewarding. Join us on our journey and come be our star! To submit your Cover Letter and CV, simply click the ‘Apply Now’ button to be directed to our careers site.

Applications close: Monday 6 November

Purpose
Tasked with leading and motivating our Energy Consulting team you will balance the trifecta of delivering results, developing the team, whilst ensuring the focus remains strongly on the customer outcome and highly productive internal performance.

The Energy Services Consulting Lead will be responsible for the overall resourcing and delivery of consulting projects and monthly services on time and budget, as well as to ensure the success of our customers through additional sales and quality services.

Key Requirements
Skills and Experience

• 5-7 years of experience in managing a technical team.
• Background in energy efficiency sustainability and ideally for large enterprises.
• Ability to work with a range of customers large and small.
• Experience of contributing to high performance environments
• Experience of defining and embedding systems and procedures that enable a customer focused, agile business.
• Ability to work independently, take initiative, and contribute to new ideas required in a diverse, fast-paced, deadline-driven team environment.
• Superb organization skills, with strong problem-solving ability
• Excellent written and verbal communication skills
• Creative thinker who thrives in a small-team environment.
• Good sense of humour 🙂

Accountabilities
Strategy

Develop and deliver clear goals, strategies, process and capability to grow the consulting team revenue and margin.

Financial Management

• Establishment of team revenue and cost budgets and performance against them
• Compliance with delegated authorities
• Ensure billing of consulting projects are accurate, profitable and on time.

People Leadership

• Develop a high performing team which delivers to our clients.
• Hire Consulting team staff in accordance with plans and business achievement.
• As an individual and team investigate and understand emerging technologies and how these can be applied to our customers
• Be a leader of change and help develop and enhance the culture of ESP.
• Complete team reviews in accordance with company process

Consulting

• Grow and deliver Consulting team revenue through.
• A clear strategy and plan
• A highly efficient operating model
• Provide (and improve) a great user experience in consulting engagements.
• Delivery of core services and the identification and implementation of an expanded service offering
• Ensure high levels of customer success through.
• Profitable and value focused consulting services
• Continuous improvement of capability and automation
• Regular managed communication cycles with Customers to monitor satisfaction and understand new issues and needs
• Ensure Financial success through.
• Delivery of team utilisation and revenue targets
• Delivery of personal utilisation and billing
• Low churn rates
• Develop, measure and report key metrics to the leadership team.
• Attend conferences, webinars etc to support business growth and success.

Marketing

Work with the Marketing and Product Managers and teams to input into ideas and content for marketing. This could include collateral, webinars, social media posts, whitepapers etc.

Sales

Work with the Head of Sales and team to input into and align Sales activity with Consulting activity.

Customer Success

Work with the Customer Success Manager to align Customer Success activity with Consulting activity.

Product

• Work with the broader team to contribute to the product roadmap direction ensuring Customer and Consulting team needs are reflected on a clear, accurate and timely basis.
• Complete User Acceptance Testing and managing rollouts to Customers

Other

Other duties as required from time to time after consultation with you

Key Results Areas – to March 2024

• Support the development of a market leading, scalable customer acquisition and sales capability through input on Consulting feedback and customer needs
• Maintain great long-term customers relationships by delivering quality, value based services that are profitable.
• Financial support and management to support sustainable growth through.
• reduction in COGS through automation and efficient R&D processes
• identification and removal of unnecessary cost
• improvement of project and MRR profitability
• Develop team and culture that is capable, accountable and agile with clear metrics to enable decision making.
• Ensure teams can efficiently and effectively utilising the appropriate tools and processes to ensure data are captured consistently.
• Take our place in a CarbonZero future